Scanstrut Grey 5-6mm Horizontal Double Cable Seal

Scanstrut Warranty Policy

This warranty policy applies to Scanstrut products supplied by us in Australia through authorised dealers, resellers, distributors, or approved sales channels. It applies to the original end-user purchaser of the product, as evidenced by the authorised dealer’s, reseller’s, or distributor’s invoice, and is not transferable unless agreed in writing.

Scanstrut products supplied by us are warranted to be free from defects in materials and workmanship under normal use and service, subject to the terms and conditions below. The benefits given by this warranty are in addition to any other rights and remedies available under law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty Coverage and Periods

This warranty covers Scanstrut products supplied by us, including wireless phone chargers, USB chargers, cable seals, power towers, mounts, masts, and Air On-Board products. The warranty periods for each product category are as follows:

• Wireless Phone Chargers: Scanstrut wireless phone chargers are warranted for 60 months from the date of purchase by the original end-user, as shown on the authorised dealer’s, reseller’s, or distributor’s invoice. This warranty covers defects in materials and workmanship under normal recommended use.
• USB Chargers: Scanstrut USB chargers are warranted for 36 months from the date of purchase by the original end-user, as shown on the authorised dealer’s, reseller’s, or distributor’s invoice. This warranty covers defects in materials and workmanship under normal recommended use.
• Cable Seals: Scanstrut cable seals are warranted for 36 months from the date of purchase by the original end-user, as shown on the authorised dealer’s, reseller’s, or distributor’s invoice. This warranty covers defects in materials and workmanship under normal recommended use.
• Power Towers: Scanstrut power towers are warranted for 36 months from the date of purchase by the original end-user, as shown on the authorised dealer’s, reseller’s, or distributor’s invoice. This warranty covers defects in materials and workmanship under normal recommended use.
• Mounts: Scanstrut mounts are warranted for 36 months from the date of purchase by the original end-user, as shown on the authorised dealer’s, reseller’s, or distributor’s invoice. This warranty covers defects in materials and workmanship under normal recommended use.
• Masts: Scanstrut masts are warranted for 36 months from the date of purchase by the original end-user, as shown on the authorised dealer’s, reseller’s, or distributor’s invoice. This warranty covers defects in materials and workmanship under normal recommended use.
• Air On-Board Products: Scanstrut Air On-Board products are warranted for 24 months from the date of purchase by the original end-user, as shown on the authorised dealer’s, reseller’s, or distributor’s invoice. This warranty covers defects in materials and workmanship under normal recommended use.

Commencement of Warranty: The warranty period begins on the date of purchase by the original end-user, as shown on the authorised dealer’s, reseller’s, or distributor’s invoice. A valid proof of purchase from an authorised sales channel is required for all warranty claims. Repair or replacement under warranty does not restart or extend the original warranty period.

Installation, Use, and Maintenance Requirements

This warranty applies only where the product has been used properly, installed correctly, and operated in accordance with Scanstrut instructions, product manuals, specifications, and any applicable standards or industry best practice.

Many Scanstrut products are intended to be mounted, connected, installed, or integrated into a broader system, vehicle, vessel, structure, electrical installation, communications system, or marine environment. Once installed, the product may form only one component of a larger system. The installer, system designer, integrator, dealer, or end-user is responsible for ensuring that the product is suitable for the intended application and is installed correctly.

Issues or damage arising from incorrect installation, poor system design, incorrect configuration, incompatible equipment, inadequate protection, unsuitable mounting, or failure to follow instructions are not product defects and are not covered by this warranty.

Installer Responsibilities and System Design

• Appropriate Installation: Products must be installed in accordance with the product manual, Scanstrut instructions, applicable Australian Standards, relevant marine, automotive, electrical, mechanical, and communications standards, manufacturer specifications, and recognised industry best practice. Improper, unsafe, unlicensed, sub-standard, or non-compliant installation may void or limit warranty coverage.
• System Compatibility: The installer or integrator is responsible for selecting and using compatible connected equipment, cables, antennas, chargers, power supplies, fasteners, mounting surfaces, sealants, controllers, electronics, and other system components. Damage or underperformance caused by incompatible, incorrectly configured, unsuitable, or improperly installed equipment is not covered by this warranty.
• Mounting and Location: The installer must ensure the product is mounted, supported, sealed, ventilated, protected, and located in a manner suitable for the installation environment. This includes allowing for vibration, moisture exposure, UV exposure, corrosion risk, drainage, mechanical loading, electrical clearance, service access, and safe operation.
• Protection and Fault Isolation: Where applicable, the installer must incorporate suitable protective devices and design measures, such as fuses, circuit breakers, isolators, surge protection, over-current protection, sealing methods, drainage, waterproofing, vibration isolation, and other protective measures required by standards or best practice. Damage caused by inadequate system protection, poor fault isolation, incorrect protection settings, or missing safety devices is not covered.
• Service Accessibility: Products must be installed in a manner that allows reasonable access for inspection, testing, servicing, removal, and replacement. Additional labour, access equipment, structural modification, removal of panels, trim, cabinetry, sealants, adhesives, or other costs caused by restricted access are not covered unless required by law or agreed in writing.

Warranty Exclusions

This warranty covers manufacturing defects or failures of the Scanstrut product arising from normal use in accordance with Scanstrut instructions. It does not cover any failure, damage, performance issue, deterioration, or loss caused wholly or partly by external factors, misuse, incorrect installation, or circumstances outside the manufacturer’s or supplier’s control.

Warranty exclusions include:

• Cosmetic Wear: Scratches, dents, marks, surface wear, fading, cosmetic deterioration, or other visible surface changes are not covered unless reported as soon as the product is received and accepted as a covered defect.
• Normal Wear and Tear: Normal wear and tear from everyday use, gradual deterioration, ageing, weathering, storage effects, or lack of use are not covered.
• Misuse, Abuse, or Neglect: Damage caused by misuse, abuse, neglect, unreasonable use, overloading, impact, mishandling, continued use after a fault becomes apparent, or use outside product specifications is not covered.
• Incorrect Installation or Handling: Damage caused by incorrect installation, incorrect mounting, incorrect wiring, incorrect assembly, failure to use factory-supplied parts where required, failure to follow instructions, installer damage, removal damage, reinstallation damage, insufficient support, inadequate sealing, or unsuitable mounting surface is not covered.
• Unauthorised Modification or Repair: Products modified, altered, disassembled, tampered with, repaired, refinished, or changed without written approval may be excluded from warranty coverage.
• Third-Party Products and Connected Equipment: This warranty does not cover items, equipment, goods, products, components, or parts not supplied as part of the Scanstrut product. This includes, but is not limited to, personal belongings, radar, satellite communication antennas, VHF aerials, GPS units, inflatables, mobile phones, tablets, telecommunications devices, wiring, accessories, or other equipment connected to or used with the product.
• Incompatible or Unsuitable Components: Failures or damage caused by incompatible, defective, incorrectly rated, incorrectly installed, or improperly configured third-party equipment, mounting hardware, wiring, sealants, adhesives, electronics, power supplies, antennas, or connected devices are not covered.
• Transport or Installation Damage: Damage caused by carriers during shipping, installers during installation, or mishandling during transport, storage, removal, or reinstallation is not covered.
• Environmental Damage: Damage caused by environmental conditions outside the product’s specified tolerances is not covered. This may include water ingress where the product is not rated for the exposure, corrosion, salt mist beyond the product rating, chemical exposure, excessive heat or cold, excessive UV exposure, contamination, fire, smoke, lightning, flood, storm, hail, excessive wind, vibration beyond specification, pest damage, or improper storage.
• System Design or Configuration Faults: Issues caused by poor system design, unsuitable application, incorrect sizing, incorrect wiring, lack of protection, poor integration, cascading damage from another component, or failure of another component causing damage to the product are not covered.
• Lack of Maintenance: Products must be reasonably inspected, cleaned, tightened, serviced, and maintained where required by the manual, product type, or normal industry practice. Failures caused by lack of maintenance are not covered.
• Serial Number or Identification Removed: Where applicable, the product’s serial number, batch number, rating label, compliance label, or identification marking must remain intact, legible, and unmodified. Removal, defacement, alteration, or tampering with product identification may make the product ineligible for warranty service.
• Unauthorised Resale or Non-Authorised Purchases: This warranty applies only to genuine new Scanstrut products supplied through authorised dealers, resellers, distributors, or approved channels. Products purchased second-hand, from unauthorised marketplaces, auctions, liquidation sales, grey-market sellers, parallel imports, or unapproved channels may not be covered.
• Other Exclusions: This warranty does not cover damage, loss, or failure caused by accident, collision, fire, explosion, vandalism, theft, natural disaster, Force Majeure events, acts of God, misuse by third parties, unauthorised installation, or events beyond reasonable control.

Making a Warranty Claim

Important: If you suspect a fault with a Scanstrut product supplied by us, do not immediately remove or uninstall the product unless it is unsafe to leave it in place or unless authorised by us, Scanstrut, or an authorised dealer. Premature removal can cause further damage, prevent proper assessment, and may make it difficult or impossible to determine the original cause of the issue.

1. Contact the Dealer or Reseller: Warranty claims should be initiated through the authorised dealer, reseller, distributor, or place of purchase. The customer should provide proof of purchase, product model, serial number if applicable, a description of the issue, photos or videos of the fault, installation photos, details of connected equipment, installation date if known, and service or maintenance history if relevant.
2. Provide Product Information: The customer must provide the product model, invoice details, installation information, and a clear description of the issue, including when the issue started, how it appears, whether it is intermittent or constant, and any troubleshooting already performed.
3. Assessment and Troubleshooting: The dealer, reseller, distributor, supplier, or Scanstrut support team may conduct an initial assessment. This may involve asking the customer or installer to perform safe checks, provide measurements, inspect connections, test the product in a different configuration, provide photos, or confirm installation details.
4. Photographic Evidence: The customer may be required to provide clear photos of the product before removal. Photos may include the product in its installed location, mounting points, surrounding area, wiring, fittings, fasteners, seals, protection devices, labels, serial numbers, visible damage, corrosion, contamination, water ingress, impact marks, and overall system layout.
5. Return for Testing, Repair, or Inspection: If the fault cannot be confirmed by correspondence, photos, or remote troubleshooting, the product may need to be returned for inspection, testing, repair, or replacement assessment. Return instructions will be provided by the dealer, reseller, distributor, supplier, or Scanstrut. Unless otherwise agreed, the customer is responsible for safely packaging the product and returning it to the place of purchase or nominated assessment location. Transit damage caused by poor packaging is not covered.
6. Evaluation and Outcome: Once received, the product will be inspected and tested to determine whether the fault is covered by this warranty. If the fault is confirmed to be due to a manufacturing defect or covered failure, an appropriate remedy will be provided. If the product is found not to be faulty, or the issue is caused by an excluded factor, the claim may be rejected.

Remedies Under Warranty

If a defect covered by this warranty is confirmed, Scanstrut, the authorised dealer, reseller, distributor, or supplier may, at their discretion and subject to applicable law, provide one or more of the following remedies:

• repair;
• replacement;
• refund;
• credit;
• supply of replacement parts; or
• another appropriate remedy required by law.

Repair: If the defect can be resolved by repair, the product or relevant components may be repaired by Scanstrut, an authorised service provider, or another approved party.

Replacement: If the product or major component is not reasonably repairable, a replacement may be provided. The replacement may be the same model, a superseded equivalent, a product with similar specifications, a new unit, or a refurbished or factory-reconditioned unit where permitted by law.

Refund or Credit: In some cases, a refund or credit may be provided. Refunds will usually be handled by the original place of purchase. The refund amount will not exceed the original purchase price paid for the affected product unless otherwise required by law.

No Charge for Approved Claims: For approved warranty claims, the repair, replacement, refund, or approved remedy will be provided at no charge to the customer. Where a product is required to be returned for assessment and is found to have a covered defect, reasonable return freight or supply of the repaired or replacement item will be handled in accordance with the approved warranty process.

No Extension of Original Warranty: Repair or replacement under this warranty does not restart or extend the original warranty period. The warranty continues from the original purchase date.

Limit of Liability

To the extent permitted by law, liability under this warranty is limited to the repair, replacement, refund, credit, or approved remedy relating to the defective Scanstrut product supplied.

To the extent permitted by law, this warranty does not cover consequential or incidental loss, including damage to other equipment, loss of revenue, loss of profit, loss of data, loss of use, downtime, third-party labour, removal or reinstallation costs, travel costs, accommodation, freight not approved as part of the warranty process, hire equipment, access equipment, structural modification, personal injury, property damage, or other economic loss.

Nothing in this warranty excludes, restricts, or modifies any rights or remedies that cannot be excluded under Australian Consumer Law.

Contact

For warranty support, contact the authorised dealer, reseller, distributor, or place of purchase.

For further information, contact us through our usual support channels.