Exotronic Coorong Series Pre-wired Victron Board - Portrait

Exotronic Warranty Policy

This warranty policy applies to Exotronic products sold in Australia through authorised dealers and resellers. It applies to the original end-user purchaser of the product, as evidenced by the authorised dealer’s invoice, and is not transferable without Exotronic’s consent. Exotronic warrants that its products are free from defects in materials and workmanship under normal use and service, subject to the terms and conditions below. The benefits given by this warranty are in addition to other rights and remedies under law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty Coverage and Periods

Covered Products: This warranty covers Exotronic glass solar panels, lithium iron phosphate (LiFePO4) batteries, pre-wired boards that may include several components such as inverters and chargers, and related accessories (such as electronics, cables, fuses, mounting hardware, and other ancillary items). The warranty periods for these products are as follows:

• Solar Panels: Exotronic solar panels are warranted for 60 months from the date of the authorised dealer’s invoice to the original purchaser for panels used in mobile or marine applications. When an Exotronic solar panel is used in a fixed installation such as a permanent building, the warranty period is extended to 120 months under the same terms. This warranty covers defects in workmanship and materials, ensuring the panels will operate as intended in normal conditions during the warranty period.
• Lithium Batteries: Exotronic LiFePO4 deep-cycle batteries are warranted for 60 months from the date of the authorised dealer’s invoice to the original purchaser. Exotronic guarantees that during this period, the battery will remain free of manufacturing defects and, when tested at Exotronic’s specified test conditions, will retain at least 80% of its original rated capacity under normal recommended use. This 5-year warranty for batteries is applicable to typical mobile and marine usage and is subject to a maximum of 3,000 charge/discharge cycles over the period. Exotronic batteries used beyond 3,000 full cycles or outside normal operating conditions may fall outside warranty coverage.
• Pre-Wired Power Boards and Integrated Assemblies: Exotronic pre-wired power boards and integrated assemblies (including boards supplied with pre-installed inverters, chargers, regulators, fuses, circuit breakers, and associated wiring) are warranted for 60 months from the date of the authorised dealer’s invoice to the original purchaser. This warranty covers defects in workmanship, wiring, assembly, and integration of components within the board under normal recommended use. Individual components supplied within the assembly may also be subject to their respective manufacturer warranties where applicable. This warranty does not extend to system performance beyond the board itself or to installation into a vehicle, vessel, or building.
• Accessories: Exotronic accessories and ancillary components (including but not limited to wiring kits, connectors, regulators, monitors, canvas bags, fuses, mounting brackets, and other electronic accessories) are warranted for 12 months from the date of the authorised dealer’s invoice to the original purchaser. This warranty ensures accessories will be free from defects in materials and workmanship under normal use for that period.

Commencement of Warranty: The warranty periods above begin on the date of purchase by the original end-user as shown on the authorised dealer’s invoice. In all cases, a valid proof of purchase from an authorised Exotronic dealer is required to claim warranty service.

Installer Responsibilities and System Design

Exotronic does not provide installation services and does not supervise or control installation practices. The purchaser and installer are solely responsible for installation design, location, and access provisions.

Exotronic products must be installed, integrated, and operated correctly to perform as intended. When installed into a broader electrical system, vehicle, vessel, or building, the product forms a component of that overall system. The installer, which may be the authorised dealer or a third-party professional, is solely responsible for ensuring proper installation and overall system design. Any issues or damage arising from incorrect installation, integration, or system design are not product defects and are not covered by this warranty. Exotronic will not be liable for inadequate performance or failures that result from the installer’s or designer’s actions or omissions. Key responsibilities of the installer/integrator include, but are not limited to:

• Appropriate Installation: All Exotronic products must be installed in accordance with Exotronic’s instructions, user manuals, any applicable electrical standards and industry best practices. Installations should comply with relevant Australian Standards and safety regulations for solar, marine, and automotive electrical work. The installer must ensure that the product is used in an appropriate environment and within its specified ratings. Improper or sub-standard installation practices may void the warranty, and installers are expected to exercise due care and professional skill in fitting Exotronic products.
• System Compatibility: The installer/integrator is responsible for selecting and using compatible components in the system. Exotronic solar panels, batteries, and accessories should be matched with appropriate chargers, controllers, inverters, and other equipment. If an Exotronic product is used with incompatible or improperly configured equipment, any resulting damage or underperformance is the responsibility of the installer and not covered by this warranty. It is expected that system designers will account for proper component sizing, load management, and environmental considerations.
• System Wide Performance: Overall system performance depends on design and usage factors beyond the product itself. The installer and end-user are responsible for ensuring the system as a whole is fit for purpose. This warranty assures the quality of individual Exotronic products only and does not guarantee the performance of the overall system into which the product is integrated. Issues such as insufficient power generation, rapid battery depletion, or other performance shortfalls due to incorrect system design are outside the scope of this warranty.
• Installation Location and Substrate Safety: The installer/integrator must ensure Exotronic goods are mounted and located in a manner that minimises the risk of damage to surrounding structures and materials in the event of a fault, overheating, arcing, or component failure. This includes ensuring suitable separation, ventilation, and mounting methods appropriate to the installation environment. For example, solar panels and power equipment must not be installed directly onto substrates or surfaces where heat transfer, adhesion, or mechanical fixation could cause damage to the substrate during a fault condition. Electrical and electronic equipment must not be mounted on flammable or heat-sensitive materials unless appropriate barriers, clearances, and protections are provided in accordance with applicable standards and best practice. Damage to surrounding structures, substrates, or materials caused by installation location, mounting method, inadequate separation, or inadequate fire/heat protection is not a manufacturing defect and is not covered by this warranty.
• System Protection and Fault Isolation: The installer must incorporate adequate protective devices such as but not limited to appropriately sized fuses, circuit breakers, low voltage protection circuits, alarms, and isolators where appropriate into the overall system design. It is the installer's responsibility to ensure components are adequately protected from one another so that a fault or failure in one piece of equipment does not cause cascading damage to other components. Damage to Exotronic products resulting from a lack of adequate system protection or improper fault isolation is not covered by this warranty.

Service Accessibility Requirement: Products must be installed in a manner that allows reasonable access for inspection, testing, servicing, and replacement. Exotronic is not responsible for additional labour, structural modification, access equipment, or other costs arising from installation methods that restrict reasonable service access to the product.

By installing the product, the installer acknowledges these responsibilities. Exotronic may require documentation of the installation such as wiring diagrams, photos, and details of connected equipment when assessing warranty claims to verify that the product was integrated properly. Installations not carried out by competent persons or not in accordance with Exotronic guidelines may void or limit the warranty coverage. Any advice provided by Exotronic in relation to system design is general in nature; ultimate responsibility for design and installation rests with the installer/integrator.

Independence of Dealers and Installers: Authorised dealers, resellers, and installers act independently and are not agents, employees, or representatives of Exotronic unless expressly agreed in writing. Exotronic is not responsible for the acts, omissions, or workmanship of independent dealers or installers.

Warranty Exclusions

This warranty covers manufacturing defects or failures of the product arising from normal use in compliance with Exotronic’s instructions. It does not cover any failure, damage, or performance issue caused wholly or partly by any external factors or by misuse of the product.

Warranty Exclusions Include:

• Improper Installation or Handling: Any damage or malfunction caused by incorrect installation, incorrect wiring, failure to follow the product’s installation manual, or failure to adhere to applicable installation standards is not covered. This includes but is not limited to damage from overtightening screws, improper mounting, insufficient support or ventilation, use of incorrect tools or improper connections. Damage or faults introduced during or due to removal and reinstallation of a product except when explicitly instructed by Exotronic for a warranty process, are also excluded unless it is unsafe to leave it in place.
• Misuse or Abuse: Use of the product for purposes or in modes it was not intended for, or in a manner not in accordance with the product specifications, may void the warranty. Any physical abuse, dropping, crushing, or severe mechanical impact to the product is not covered. Neglect, careless handling, or deliberate damage voids this warranty.
• Unauthorised Modification or Repair: Any modification, alteration, or attempted repair done by a party other than Exotronic or its authorised service agents may void the warranty. This includes opening or tampering with sealed components, changing firmware or software in an unauthorised manner, repainting or refinishing in a way that impairs functionality, or replacing parts with non-original components, breaking of warranty seals or tamper-evident labels without permission. Only Exotronic or persons authorised in writing by Exotronic should disassemble or repair the products under warranty.
• Use of Incompatible or Third-Party Components: Using the product in conjunction with equipment, parts, or accessories that are incompatible or of improper specification can lead to failure that is not covered. Failures or damage resulting from such misapplication are excluded from coverage.
• Environmental Damage or Exposure: This warranty does not cover damage or deterioration caused by environmental conditions outside the product’s specified tolerances, such as water damage or corrosion due to submersion or excessive exposure if the product is not rated for it, damage from salt water or salt mist in excess of the product’s marine rating, exposure to chemicals or harmful substances, temperatures beyond the product’s operating range, fire or smoke damage, and extreme weather events such as lightning strikes, flood, storm, excessive hail, or excessive wind damage beyond a product's rating. Any change in the product’s condition due to improper storage or environmental exposure is not covered under this warranty. General wear, cosmetic changes that do not affect product function are also generally not covered.
• System Design or Configuration Faults: Issues arising from incorrect system design are excluded. This includes over-voltage or over-current conditions imposed on the product due to other components such as a surge from a generator or lightning strike, or improper voltage setting on a charger, unbalanced systems such as multiple batteries used without proper balancing or within allowed age differences, or failure to use required protection devices such as fuses or circuit breakers. For example, if a component fails and causes battery damage, or vice versa, any cascading or consequential system damage is not covered under this warranty.
• Lack of Required Maintenance: Exotronic products require reasonable periodic maintenance or inspection and if such maintenance is not performed, the warranty may be void for issues caused by neglect. Examples include the re-torquing of terminals, cleaning of solar panels and periodic inspection for debris or damage. A solar panel that fails due to long-term accumulation of dirt causing hot spots or due to never tightening loose mounting hardware would not be covered. Batteries should be charged periodically and kept within proper state-of-charge ranges. Normal wear and tear or consumption of parts, for example a gradual decline in battery capacity ≤20% over 5 years is not considered a defect – only abnormal or premature failure beyond expected wear is covered.
• Serial Number Removed or Tampered: Where applicable, the product’s original serial number and any rating labels must be intact, legible, and unmodified for warranty claims. Removal, defacement, or tampering with serial numbers or security labels may void the warranty. Exotronic uses serial numbers to verify authenticity, age, and purchase details; if a serial number is missing or altered, we cannot verify the product or its eligibility. Any product that cannot be identified by its serial number (or has an invalid serial matching no records) will be ineligible for warranty service.
• Unauthorised Resale or Non-Authorised Dealer Purchases: This warranty applies only to genuine new Exotronic products sold through Exotronic’s authorised dealers and resellers. If a product is obtained second-hand, through an online marketplace or auction not from an authorised dealer, or via any unauthorised channel, this warranty may be void. Similarly, products that were not paid for in full or were obtained unlawfully are not covered. Exotronic reserves the right to require proof that the product was purchased through an authorised dealer and fully paid before providing warranty service. In cases where the dealer has not settled their account with Exotronic or the product was sold as part of an unpaid transaction, Exotronic may deny warranty support.
• Industrial and Abnormal Applications: This warranty applies to products used in typical residential, recreational, mobile, and marine applications under normal recommended operating conditions. Use of Exotronic products in heavy industrial, mining, continuous duty, or other high-stress or heavy-duty environments is not considered normal use and is excluded from this warranty unless prior written approval has been obtained from Exotronic. Products deployed in such applications without written approval may be deemed outside warranty coverage.
• Overseas Sales and Importer Responsibility: This warranty applies to Exotronic products sold and used within Australia unless otherwise agreed in writing. Products exported or sold for use outside Australia are covered only by Exotronic’s voluntary manufacturer warranty and not by Australian Consumer Law. The importer, distributor, or purchaser is solely responsible for ensuring that Exotronic products comply with all applicable laws, regulations, standards, certification requirements, and electrical codes in the country of import and use. Exotronic makes no representation that products comply with regulatory requirements outside Australia unless expressly stated in writing. For products located outside Australia, all shipping, freight, customs duties, taxes, and associated costs relating to warranty assessment, repair, or replacement are the responsibility of the customer, importer, or distributor unless otherwise agreed in writing.
• Other Exclusions: Any failure or damage attributable to accidents or Force Majeure events such as fire, explosion, vehicle collision, acts of God, or other events beyond Exotronic’s control are not covered. Consequential or incidental damages such as damage to other equipment, loss of revenue, personal injury, property damage, or loss of data/power, the warranty covers only the repair or replacement of the defective Exotronic product itself or refund of its value and does not cover any labour costs for removal or reinstallation, travel time, or loss of time or usage to the extent permitted by law.

Making a Warranty Claim

Important: If you suspect a fault with an Exotronic product, do not immediately remove or uninstall the product until authorisation is given by Exotronic or an authorised dealer unless unsafe to leave it in place. First, follow the steps below. Premature removal can risk further damage and make it impossible to determine the original problem, and may result in denial of the claim.

1. Contact Your Dealer/Reseller: All warranty claims should be initiated through the authorised dealer or reseller who sold you the product. As soon as a potential issue is noticed, contact the dealer and provide details of the problem. The dealer will verify your purchase and guide you through the next steps. If you are a dealer who purchased directly from Exotronic and are handling an end-customer’s claim, you should contact Exotronic on the customer’s behalf. You will need to provide a copy of your proof of purchase to establish warranty validity.
2. Provide Product Information: Provide the product model and serial number to the dealer. Ensure the serial number label is accessible and legible where possible. Also, describe the issue in detail – when it started, how it manifests, and any troubleshooting steps already taken.
3. Assessment and Troubleshooting: The dealer (and/or Exotronic’s support team) will typically conduct an initial assessment of the problem. This may involve guiding you through some basic troubleshooting steps or tests. For example, you may be asked to check indicator lights, voltages, currents, connections, or to try the product in a different setup if safe to do so. The purpose is to determine whether the issue might be caused by external factors like wiring or other equipment or confirm a suspected product fault.
4. Photographic Evidence: You will be asked to provide clear photographs of the product in its installed location before any removal. This may include photos of the installation, mounting, any visible damage or debris, wiring connections and fuses, any obstructions, including overall photos, close-up photos as applicable. If you have already removed a product before making a claim, and cannot provide installation photos it may be impossible to identify the original cause of the fault.
5. Return for Testing/Repair: If it is not possible to prove the product is faulty via correspondence you may be asked to return the affected Exotronic product or bring it to the dealer for detailed inspection, bench testing and repair. The dealer or Exotronic will provide instructions on shipping the product to an Exotronic service centre. In such case, the customer is generally responsible for freight/postage to send the item back to the purchasing location for assessment, Exotronic may opt to pay shipping costs back to Exotronic’s factory. Pack the item securely to avoid transit damage (transit damage is not covered by warranty, so careful packaging is advised).
6. Evaluation and Outcome: Once the product is received by Exotronic or Exotronic’s authorised dealers, the product will be inspected and tested to confirm the defect and root cause. If the fault is confirmed to be due to a manufacturing defect or failure covered by this warranty, Exotronic will repair the product, refund or provide an equivalent replacement. In this case, Exotronic will cover the reasonable cost of returning the repaired or replacement item back to you or to the dealer. If the evaluation finds no fault with the product, or that the problem was caused by an excluded factor then the warranty claim will be rejected. The dealer and customer will be informed of the findings. In this event, the product can be returned to you as-is if you want the product back, or you may agree with the service centre on an alternative.

Throughout the claim process, Exotronic and its dealers strive to keep you informed and work towards a fair resolution. We understand that downtime can be inconvenient, and we will make efforts to expedite warranty claims.

Remedies Under Warranty

If a defect covered by this warranty is confirmed following assessment in accordance with the warranty claim process, Exotronic will, at its discretion, repair or replace the affected Exotronic product, or provide an appropriate remedy such as a refund or credit of the purchase price of that product. Exotronic reserves the right to determine the appropriate method of repair or replacement and to require return of the product for inspection prior to final determination of the claim. Where replacement is provided, Exotronic may supply a replacement unit prior to return of the original product, subject to confirmation of the defect and compliance with the warranty process. Our goal is to restore the functionality of your product in a timely manner with minimal inconvenience.

Repair: If the defect can be resolved by repair, Exotronic may repair the product or relevant components to a fully functional condition. Repairs will be performed by Exotronic or an authorised service provider at no cost to the customer for parts or labour. Any replaced components will become the property of Exotronic. The repair will aim to restore the product's specifications and reliability.

Replacement: If the product or a major component is not repairable, Exotronic may choose to provide a replacement product. The replacement will be either the same model or, if that model is no longer available, a model with similar specifications. Replacement units may be new or factory-reconditioned units that are functionally equivalent to new. The product may have minor cosmetic differences. When a replacement is provided, the faulty product becomes the property of Exotronic.

Refund/Credit: In certain cases, Exotronic may offer a refund of the purchase price or a credit note. Refunds will typically be handled by the original place of purchase – for instance, the authorised dealer may refund you and then coordinate with Exotronic. The refund amount will not exceed the original purchase price paid.

No Charge for Approved Claims: For valid warranty claims, the repair, replacement, or refund is provided at no cost to the customer. There is no service fee for repairs covered under warranty. Furthermore, if Exotronic specifically requests that an item be returned for assessment, and the item is subsequently found to be not faulty, Exotronic will not charge the customer an assessment fee.

No Extension of Original Warranty: When a product is repaired or replaced under this warranty, the original warranty period is not extended or restarted. The warranty term continues from the original date of purchase. For example, if a battery with a 5-year warranty is replaced in its third year, the replacement is warrantied only for the remaining balance of the original 5-year period.

Ancillary Parts for Approved Warranty Repairs: If a warranty claim is approved and Exotronic determines that new mounting brackets, adhesives, connectors, or similar ancillary items are reasonably required to restore the product to normal operation following repair or replacement, Exotronic will supply those items at no cost. This does not include labour for installation, removal or reinstallation, or any costs associated with access equipment or structural modification.

Limit of Liability of this Warranty: Exotronic’s liability under this warranty is limited to the repair, replacement, or refund of the defective Exotronic product supplied, and Exotronic will not be responsible for any special, indirect, incidental, or consequential damages resulting from any breach of warranty or condition, nor is Exotronic liable to pay for third-party installation charges, travel costs, lost solar generation, or other economic losses that might result from a product fault to the extent permitted by law.

For any further information or clarification about this warranty, please contact Exotronic or your authorised Exotronic dealer. We value your business and are here to support you in getting the most from your solar investment. Thank you for choosing Exotronic’s products. Enjoy reliable, high-quality solar power backed by a warranty you can trust.