Author: Trish Chapallaz
1. Scope of this policy
This policy covers items that are faulty or incorrect at the time of delivery or you have changed your mind on receiving the items.
If your item was working at the time of delivery and has subsequently become faulty then please refer to our Warranty Policy.
At Solar 4 RVs, we endeavour to assist you to choose products that are compatible and appropriate for your needs. Although we make every effort to provide as much advice as possible we are limited by the information we receive from you. Please choose carefully when purchasing, as we may not be able to provide a refund or replacement if you change your mind.
We recommend you immediately inspect any items that we deliver to you or that you collect to ensure you are completely satisfied that the goods are of acceptable quality, and match the description we have provided to you.
Please contact us to discuss the return of the item and have your invoice number ready so we can process your request. We will not accept postage or courier charges that have not been arranged by us unless it has been approved by us prior to item being returned.
3. If you receive a faulty item
Call us. If you receive a faulty item, you must notify us immediately. We will either repair or replace the item.
Solar 4 RVs will arrange and pay for any return freight if we require the faulty product returned for testing and repair or replacement. We will also arrange and pay for any delivery costs to get the repaired or replaced item back to you. The original item must be returned before a replacement item is dispatched.
If we cannot repair or replace your item we may offer you a similar alternative or refund your purchase.
4. If you received an incorrect Item
Call us. If you receive an incorrect item, you must contact us in the first instance. The item can be returned on the condition that it is unused and unopened with the original packaging intact.
If the item is incorrect due to an error by you, you will need to pay for return postage and re-delivery costs of the new item. If the error is due to us then we will arrange and pay for postage.
5. If you wish to return or exchange an item
Call us. Generally speaking we do not provide refunds if you change your mind and no longer want the item. Even though we are not required to exchange an item because you change your mind, we will make every effort to meet your request. We may be able to offer a credit note against another purchase. For an exchange to be considered the item you purchased must be unused and unopened with the original packaging intact.
Any postage costs relating to the return or the exchange of an item must be paid for by the customer.
6. What we do not refund
Please note that we do not refund:
- returned items that are lost in transit
- delivery costs of the original purchase
- insurance charges
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.