At Solar 4 RVs, we deliver throughout Australia and to some overseas destinations.
We compare Australia Post Parcel Post, Express Post satchels and various courier companies, usually TNT, prior to arranging delivery to ensure we obtain the best price to your location.
2. Delivery Costs
Delivery costs are calculated by using the various online calculators of Australia Post and courier companies. Generally speaking costs are based on the following:
- the delivery address provided by the customer (calculations take into consideration if delivery is to a business or residential address, remoteness of location, distance from pick-up site etc);
- the weight and dimensions of the package;
- if loss or damage cover is required;
- and other fees and and charges such as fuel levy.
3. Delivery Terms
Couriers do not deliver to Post Office Boxes so a residential or business address needs to be provided. Goods are only delivered during business hours.
TNT deliveries require that someone is available to sign for your delivery. They charge a re-delivery fee if no-one was in attendance at the delivery address to accept the parcel. To avoid these extra charges please leave instructions where the parcel may be left in a safe location in the unforseen event that no-one is home. You will be prompted to do this during the check-out process. We cannot take responsibility for items that TNT leaves, so if no-one is home then the items are left at your own risk. You may choose to have the items delivered to your workplace if this is convenient.
We reserve the right to change the courier you have selected at our discretion. However, if the courier you have selected has insurance, the courier we change to will have the equivalent insurace coverage.
4. Delivery Timeframe
Please allow 24 - 48 hours after your payment for your order to be dispatched. Some items, such as cables with connectors are assembled to order and may take time for construction.
Delivery times after dispatch varies depending on the location of the delivery address and whether the item is dispatched by air or road. Major cities in the Southern Eastern states generally take 1 to 2 days, North Queensland 4-6 days, Perth 2-5 days and Darwin 4-6 days. Expect to add 1-2 days longer in regional areas and more than a week longer for remote areas.
If you need your order to arrive by a certain date, please contact us prior to ordering so we can ensure that we can quote appropriate delivery options for you so that you will get your items in time.
5. Delivery Tracking
Tracking/consignment numbers and delivery details are provided to customers. Customers can enter these tracking/consignment numbers on the website links we provide so they can track the status of their delivery.
If your tracking number doesn't work, or your order doesn't seem to be progressing, please contact us so we can follow up with Australia Post, TNT or the courier company and then let you know the outcome.
6. Lost or Damaged Packages
During checkout you should choose the insurance option if you wish to cover your items from damage or loss during transport. Solar 4 RVs is not responsible for items damaged during transit and is not liable for any losses incurred.
If your parcel has been damaged, please record this with the delivery driver before he leaves and report this to us within 24 hours of receiving the parcel. Take photos of the damaged box or satchel prior to opening it and email it to us so we can follow up with the courier company if you have insurance.
If the package was intact and undamaged, and you have opened your items and they are faulty, then please refer to our Warranty Policy.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.