ZJBeny 125A 2-Pole DC Circuit Breaker with Enclosure

Zhejiang Benyi Electrical Co.,Ltd Warranty Policy

This warranty policy applies to Zhejiang Benyi Electrical Co.,Ltd products supplied by us in Australia through authorised sales channels.

This warranty applies to the original end-user purchaser of the product, as evidenced by the authorised dealer’s, reseller’s, or distributor’s invoice, and is not transferable without written consent.

Products supplied under the Zhejiang Benyi Electrical Co.,Ltd brand are warranted to be free from defects in materials and workmanship under normal use and service, subject to the terms and conditions below.

The benefits given by this warranty are in addition to any other rights and remedies available under law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty Coverage and Periods

Covered Products: This warranty covers Zhejiang Benyi Electrical Co.,Ltd 500V DC, 2-pole isolators and switch-disconnector products supplied with IP65 enclosures, rated up to 250A.

Commencement of Warranty: The warranty period begins on the date of purchase by the original end-user, as shown on the authorised dealer’s, reseller’s, or distributor’s invoice. A valid proof of purchase from an authorised sales channel is required for all warranty claims.

Installer Responsibilities and System Design

Zhejiang Benyi Electrical Co.,Ltd products supplied by us are electrical components intended to be installed into a broader DC electrical system. We do not provide installation services unless expressly stated in writing, and we do not supervise or control installation practices carried out by dealers, resellers, installers, contractors, or end-users.

Once installed, the product may form only one component of a larger electrical installation. The installer, system designer, integrator, dealer, or end-user is responsible for ensuring that the product is suitable for the intended application and is installed correctly.

Issues or damage arising from incorrect installation, poor system design, incorrect configuration, incompatible equipment, inadequate protection, unsuitable mounting, or failure to follow instructions are not product defects and are not covered by this warranty.

• Appropriate Installation: Products must be installed in accordance with the product manual, manufacturer specifications, applicable Australian Standards, electrical safety requirements, and recognised industry best practice. The installer must ensure that the product is used in an appropriate environment and within its specified ratings.
• System Compatibility: The installer or integrator is responsible for selecting and using compatible components, including connected DC equipment, cables, terminals, mounting systems, protective devices, enclosures, and other electrical system components. Damage or underperformance caused by incompatible, incorrectly rated, incorrectly configured, undersized, oversized, unsuitable, or improperly installed equipment is not covered by this warranty.
• System-Wide Performance: Overall system performance depends on design, installation, usage, maintenance, configuration, and environmental factors beyond the product itself. This warranty covers the quality of the individual Zhejiang Benyi Electrical Co.,Ltd product supplied by us only. It does not guarantee the performance of the broader system into which the product is installed or integrated.
• Installation Location and Enclosure Suitability: The installer must ensure the product is mounted, supported, separated, ventilated, protected, and fixed in a manner suitable for the installation environment. Although the covered products are supplied with IP65 enclosures, the installer remains responsible for maintaining the enclosure rating during installation, including correct cable gland selection, sealing, mounting orientation, drainage considerations, and prevention of water ingress through installation openings.
• System Protection and Fault Isolation: The installer must incorporate suitable protective devices and design measures appropriate to the product and installation type. This may include correctly rated fuses, circuit breakers, isolators, surge protection, over-current protection, thermal protection, fault monitoring, cable protection, and other safety devices required by standards or best practice.

Service Accessibility Requirement: Products must be installed in a manner that allows reasonable access for inspection, testing, servicing, removal, and replacement. We are not responsible for additional labour, structural modification, access equipment, removal of fixtures, panels, cabinetry, flooring, trim, sealants, adhesives, or other costs arising from installation methods that restrict reasonable access to the product.

Installation Documentation: We may require documentation of the installation when assessing a warranty claim. This may include photos of the product in its installed location, wiring diagrams, system layout, cable and protection details, serial numbers, installer details, commissioning records, service history, fault logs, operating settings, and maintenance records. Failure to provide reasonable installation evidence may limit our ability to assess the claim.

Independence of Dealers and Installers: Authorised dealers, resellers, distributors, installers, and contractors act independently and are not agents, employees, or representatives of Zhejiang Benyi Electrical Co.,Ltd or us unless expressly agreed in writing. We are not responsible for the acts, omissions, workmanship, advice, representations, installation practices, or system design decisions of independent dealers, resellers, installers, contractors, or third parties.

Warranty Exclusions

This warranty covers manufacturing defects or failures of the product arising from normal use in accordance with the applicable product instructions and specifications.

It does not cover any failure, damage, performance issue, deterioration, or loss caused wholly or partly by external factors, misuse, incorrect installation, or circumstances outside our control.

• Improper Installation or Handling: This warranty does not cover damage or malfunction caused by incorrect installation, incorrect wiring, incorrect polarity, incorrect mounting, incorrect cable termination, failure to follow the product manual, failure to follow applicable standards, overtightening or undertightening terminals or fasteners, inadequate ventilation, unsuitable mounting surfaces, incorrect tools, improper connections, mishandling during installation, or damage during removal or reinstallation unless removal was expressly authorised as part of the warranty process.
• Misuse, Abuse, or Neglect: This warranty does not cover use outside product specifications, use above rated voltage or current, incorrect DC application, physical abuse, dropping, crushing, impact, mechanical damage, overloading, excessive switching duty, careless handling, neglect, deliberate damage, or continued use after a fault becomes apparent.
• Unauthorised Modification or Repair: This warranty may be void if the product has been modified, altered, disassembled, opened, repaired, refinished, or tampered with by anyone other than an authorised party. This includes modifying wiring, casing, terminals, enclosure penetrations, seals, fittings, connectors, mounting hardware, or replacing parts with non-original parts.
• Use of Incompatible or Third-Party Components: Failures or damage caused by incompatible, defective, incorrectly rated, incorrectly installed, or improperly configured third-party components are not covered. This includes connected DC equipment, cables, terminals, lugs, glands, fuses, breakers, surge protection devices, mounting hardware, sealants, brackets, or accessories not suitable for the application.
• Environmental Damage or Exposure: This warranty does not cover damage caused by environmental conditions outside the product’s specified tolerances. Examples include water ingress caused by incorrect installation, corrosion, salt mist beyond the product rating, chemical exposure, excessive dust or contamination, excessive heat or cold, UV degradation beyond normal expectations, fire or smoke damage, lightning, flood, storm, hail, excessive vibration, pest or animal damage, or improper storage.
• System Design or Configuration Faults: Issues caused by incorrect system design, incorrect sizing, incorrect cable selection, incorrect protection settings, lack of protection, poor integration, unsuitable application, over-voltage, over-current, arcing caused by poor termination, cascading damage from another component, or failure of another component causing damage to the product are excluded.
• Lack of Required Maintenance: Products must be maintained, inspected, cleaned, tightened, tested, and serviced where required by the manual, product type, or normal electrical industry practice. Warranty may be void or limited where failure is caused by lack of reasonable maintenance, including failure to inspect terminals, cable glands, enclosure seals, mounting hardware, heat damage, corrosion, contamination, or signs of water ingress.
• Serial Number Removed or Tampered With: Where applicable, the product’s original serial number, batch number, compliance label, rating label, or identification marking must remain intact, legible, and unmodified. Removal, defacement, alteration, or tampering with product identification may make the product ineligible for warranty service.
• Unauthorised Resale or Non-Authorised Dealer Purchases: This warranty applies only to genuine new Zhejiang Benyi Electrical Co.,Ltd products supplied through authorised dealers, resellers, distributors, or approved channels. Products purchased second-hand, from unauthorised marketplaces, auctions, liquidation sales, parallel imports, grey-market sellers, or unapproved channels may not be covered.
• Industrial, Commercial, or Abnormal Applications: Unless expressly approved in writing, this warranty applies to products used in normal recommended applications. Use in heavy industrial, mining, hire fleet, continuous-duty, high-cycle, public infrastructure, emergency-service, or other high-stress environments may be excluded or subject to a separate warranty.
• Overseas Sales and Importer Responsibility: Unless otherwise agreed in writing, this warranty applies to products sold and used within Australia. Products exported, resold, installed, or used outside Australia may not receive the benefit of Australian Consumer Law. The importer, distributor, reseller, installer, or purchaser is responsible for ensuring that products comply with all applicable laws, regulations, standards, certification requirements, and installation codes in the country of import, sale, installation, or use.
• Other Exclusions: This warranty does not cover damage, loss, or failure caused by accident, collision, fire, explosion, vandalism, theft, natural disaster, Force Majeure events, acts of God, misuse by third parties, unauthorised installation, transport damage after delivery, or events beyond our control.

To the extent permitted by law, this warranty does not cover consequential or incidental loss, including damage to other equipment, loss of revenue, loss of profit, loss of data, loss of use, labour for removal or reinstallation, travel time, accommodation, freight not approved by us, hire equipment, access equipment, structural modification, personal injury, property damage, or economic loss.

Making a Warranty Claim

Important: If you suspect a fault with a Zhejiang Benyi Electrical Co.,Ltd product supplied by us, do not immediately remove or uninstall the product unless it is unsafe to leave it in place or unless authorised by us or an authorised dealer. Premature removal can cause further damage, prevent proper assessment, and may make it impossible to determine the original cause of the issue.

1. Contact the Dealer or Reseller: Warranty claims should be initiated through the authorised dealer, reseller, distributor, or place of purchase. The customer should provide proof of purchase, product model, serial number if applicable, description of the issue, photos or videos of the fault, installation photos, details of connected equipment, installation date if known, and service or maintenance history if relevant.
2. Provide Product Information: The customer must provide the product model, serial number, invoice details, installation information, and a clear description of the issue, including when the issue started, how the issue appears, whether it is intermittent or constant, and any troubleshooting already performed.
3. Assessment and Troubleshooting: The dealer, reseller, distributor, or support team may conduct an initial assessment. This may involve asking the customer or installer to perform safe checks, provide measurements, test the product in a different configuration, inspect connections, provide fault logs, or confirm installation details.
4. Photographic Evidence: The customer may be required to provide clear photos of the product before removal. Photos may include the product in its installed location, mounting points, surrounding area, wiring, cable glands, terminals, protective devices, labels and serial numbers, any visible damage, signs of overheating, corrosion, contamination, water ingress, debris, or impact, and the overall system layout.
5. Return for Testing, Repair, or Inspection: If the fault cannot be confirmed by correspondence, photos, or remote troubleshooting, the product may need to be returned for inspection, testing, repair, or replacement assessment. Unless otherwise agreed, the customer is responsible for safely packaging the product and returning it to the place of purchase or nominated assessment location. Transit damage caused by poor packaging is not covered by this warranty.
6. Evaluation and Outcome: Once received, the product will be inspected and tested to determine whether the fault is covered by this warranty. If the fault is confirmed to be due to a manufacturing defect or covered failure, an appropriate remedy will be provided. If the product is found not to be faulty, or the issue is caused by an excluded factor, the claim may be rejected.

Remedies Under Warranty

If a defect covered by this warranty is confirmed, we may, at our discretion, provide one or more of the following remedies:

• repair;
• replacement;
• refund;
• credit;
• supply of replacement parts;
• another appropriate remedy required by law.

We reserve the right to determine the appropriate remedy after assessing the product and claim circumstances.

Repair: If the defect can be resolved by repair, the product or relevant components may be repaired by an authorised service provider or another approved party. Any replaced components become our property unless otherwise agreed.

Replacement: If the product or major component is not reasonably repairable, a replacement may be provided. The replacement may be the same model, a superseded equivalent, a product with similar specifications, a new unit, or a refurbished or factory-reconditioned unit where permitted by law.

Refund or Credit: In some cases, a refund or credit may be provided. Refunds will usually be handled by the original place of purchase. The refund amount will not exceed the original purchase price paid for the affected product unless otherwise required by law.

No Charge for Approved Claims: For approved warranty claims, the repair, replacement, refund, or approved remedy will be provided at no charge to the customer. If we specifically request that a product be returned for assessment and the product is found to have a covered defect, we will cover reasonable return freight or supply the repaired or replacement item back to the customer, dealer, or reseller.

No Extension of Original Warranty: Repair or replacement under this warranty does not restart or extend the original warranty period. The warranty continues from the original purchase date. For example, if a product with a five-year warranty is replaced in its third year, the replacement product is covered only for the remaining balance of the original warranty period.

Ancillary Parts for Approved Warranty Repairs: If a warranty claim is approved and it is determined that replacement connectors, seals, fittings, fasteners, cable glands, mounting hardware, or similar ancillary items are reasonably required to restore the product to normal operation, those items may be supplied at no cost. This does not include labour, removal, reinstallation, access equipment, structural modification, or costs associated with restricted access unless expressly required by law or agreed in writing.

Limit of Liability

To the extent permitted by law, liability under this warranty is limited to the repair, replacement, refund, credit, or approved remedy relating to the defective Zhejiang Benyi Electrical Co.,Ltd product supplied.

We are not responsible for special, indirect, incidental, or consequential loss arising from product failure, installation issues, misuse, system design, or breach of warranty. This includes, to the extent permitted by law, third-party labour, removal or reinstallation costs, travel costs, freight not approved by us, access equipment, structural modification, loss of revenue, loss of profit, downtime, loss of use, damage to other equipment, property damage, personal injury, loss of data, or economic loss.

Nothing in this warranty excludes, restricts, or modifies any rights or remedies that cannot be excluded under Australian Consumer Law.

Contact

For warranty support, contact the authorised dealer, reseller, distributor, or place of purchase.