Ruuvi Gateway Router

Ruuvi Warranty Policy

This warranty policy applies to Ruuvi products supplied by us in Australia through authorised dealers, resellers, distributors, or approved sales channels.

This warranty applies to the original end-user purchaser of the product, as evidenced by the authorised dealer’s, reseller’s, or distributor’s invoice, and is not transferable unless agreed in writing.

Ruuvi products supplied by us are warranted to be free from defects caused by faulty design, materials, or workmanship that would prevent the electrical or mechanical functioning of the product, subject to the terms, conditions, and exclusions below.

The benefits given by this warranty are in addition to any other rights and remedies available under law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty Coverage and Periods

This warranty covers Ruuvi products supplied by us, excluding batteries, consumable items, exhaustible items, and sensor accuracy tolerances unless otherwise required by law.

• All Ruuvi product model ranges supplied by us, excluding batteries and consumable items: 12 months from the date of shipment or purchase, as shown on the authorised invoice or proof of purchase.
• Batteries, replacement batteries, and other exhaustible or consumable items: excluded from this voluntary warranty unless otherwise required by Australian Consumer Law.
• Sensors and sensor accuracy: sensor accuracy tolerances are excluded from this voluntary warranty. Sensor component manufacturers may specify typical maximum accuracy tolerances, but these tolerances may not always be met in every individual unit, and some parts may show greater variation. This warranty does not cover claims based only on sensor accuracy variation unless the product otherwise has a covered manufacturing defect.

Commencement of Warranty: The warranty period begins on the date of shipment or purchase, as shown on the authorised dealer’s, reseller’s, or distributor’s invoice. A valid proof of purchase from an authorised sales channel is required for all warranty claims.

Use, Installation, and System Responsibility

Ruuvi products must be used, installed, configured, stored, and operated in accordance with the product manual, supplied instructions, product specifications, and applicable standards.

Where a Ruuvi product is installed, mounted, configured, connected, or integrated into a broader system, the installer, system designer, integrator, dealer, or end-user is responsible for ensuring that the product is suitable for the intended application and is installed and used correctly.

Issues or damage arising from incorrect installation, poor system design, incorrect configuration, incompatible equipment, unsuitable mounting, improper storage, failure to follow instructions, or use outside product specifications are not product defects and are not covered by this warranty.

Warranty Exclusions

This warranty covers manufacturing defects or failures arising from normal use in accordance with the product instructions. It does not cover failure, damage, deterioration, or performance issues caused wholly or partly by misuse, external factors, incorrect installation, incorrect operation, or circumstances outside the manufacturer’s or supplier’s control.

Warranty exclusions include:

• Normal Wear and Tear: repair or replacement required due to normal wear and tear, ageing, cosmetic deterioration, or gradual performance decline is not covered.
• Batteries and Consumables: batteries, replacement batteries, exhaustible items, and other consumable parts are excluded from this voluntary warranty unless otherwise required by law.
• Improper Use or Storage: damage caused by products being used or stored improperly, or in a way that would not reasonably be expected for an electronic device, is not covered.
• Water, Moisture, or Humidity Damage: damage caused by water, humidity, condensation, liquid exposure, or similar causes is excluded unless the product was used strictly within its stated environmental rating.
• Physical Damage or Misuse: damage caused by twisting, bending, wrenching, cutting, crushing, impact, dropping, careless handling, intentional damage, accidental damage, negligent damage, abuse, or misuse is not covered.
• Improper Installation or Operation: failures caused by improper installation, improper operation, unsuitable mounting, incorrect configuration, use outside specifications, or abnormal conditions of temperature, moisture, dirt, corrosive matter, encapsulation, or contamination are excluded.
• Unauthorised Repair, Modification, or Tampering: this warranty may be void if repairs, alterations, adjustments, casing modifications, hardware modifications, electronics modifications, firmware modifications, or other physical changes have been performed or begun by the purchaser or a third party without prior written approval.
• Firmware or Update Issues: damage or malfunction caused by firmware modifications, unauthorised firmware, update errors, or software changes is excluded unless the firmware was developed or approved by Ruuvi and used in accordance with instructions.
• Component Tampering: damage caused by displacing, modifying, removing, or tampering with connectors, fixed components, internal parts, casing, electronics, hardware, or other components is not covered.
• Delayed Fault Reporting: warranty coverage may be refused where a fault is not reported within the warranty period or where continued use after the fault becomes apparent causes further damage.
• Serial Number or Certification Marking Removed: products may be ineligible for warranty service if any serial number, batch number, certification marking, compliance label, rating label, or identification marking has been removed, altered, defaced, or made illegible.
• Environmental and External Events: damage caused by force majeure events, bad weather, electrical disturbance, power surge, hazardous radiation, caustic chemicals, corrosive matter, fire, flood, storm, lightning, excessive heat, excessive cold, contamination, or other external causes is not covered.
• Sensor Accuracy: claims based only on sensor accuracy, sensor tolerance, measurement variation, or calibration variation are excluded from this voluntary warranty.
• Third-Party or Consequential Damage: damage caused by connected equipment, incompatible accessories, third-party components, unsuitable system design, or other equipment is excluded.

Making a Warranty Claim

If you suspect a fault with a Ruuvi product supplied by us, stop using the product if continued use may cause damage or create a safety risk.

Warranty claims should be initiated through the authorised dealer, reseller, distributor, or place of purchase.

The customer should provide:

• proof of purchase;
• product model;
• serial number or identification details, if applicable;
• a clear description of the issue;
• photos or videos showing the fault;
• details of how and where the product was used, installed, stored, or configured;
• details of any connected devices, firmware, software, or accessories;
• any troubleshooting already performed.

The customer must provide written notice of an alleged defect promptly after discovering the issue and within the warranty period. The notice must include enough information to allow the claim to be assessed. If the information provided is insufficient, further information may be requested before the claim can be processed.

If the fault cannot be confirmed by correspondence, photos, videos, or remote troubleshooting, the product may need to be returned for inspection, testing, repair, or replacement assessment. Return instructions will be provided by the dealer, reseller, distributor, or nominated assessment location.

Unless otherwise agreed, the customer is responsible for safely packaging the product and returning it to the place of purchase or nominated assessment location. Transit damage caused by poor packaging is not covered by this warranty.

Assessment and Remedies

Once received, the product will be inspected and tested to determine whether the fault is covered by this warranty.

If the fault is confirmed to be due to a covered manufacturing defect, an appropriate remedy will be provided. Depending on the circumstances, this may include repair, replacement, refund, credit, supply of replacement parts, or another remedy required by law.

If the product is found not to be faulty, or the issue is caused by an excluded factor, the warranty claim may be rejected.

Repair: If the defect can be resolved by repair, the product or relevant component may be repaired by an authorised service provider or another approved party.

Replacement: If the product is not reasonably repairable, a replacement may be supplied. The replacement may be the same model, a superseded equivalent, a product with similar specifications, a new unit, or a refurbished or factory-reconditioned unit where permitted by law.

Refund or Credit: In some cases, a refund or credit may be provided. Refunds are usually handled by the original place of purchase and will not exceed the original purchase price paid for the affected product unless otherwise required by law.

No Extension of Original Warranty: Repair or replacement under this warranty does not restart or extend the original warranty period. The warranty continues from the original shipment or purchase date.

Limit of Liability

To the extent permitted by law, liability under this warranty is limited to the repair, replacement, refund, credit, or approved remedy relating to the defective Ruuvi product supplied.

To the extent permitted by law, this warranty does not cover special, indirect, incidental, or consequential loss, including loss of revenue, loss of profit, loss of data, loss of use, labour costs, removal costs, reinstallation costs, freight not approved in advance, travel costs, access costs, damage to other equipment, property damage, or economic loss.

Nothing in this warranty excludes, restricts, or modifies any rights or remedies that cannot be excluded under Australian Consumer Law.

Contact

For warranty support, contact the authorised dealer, reseller, distributor, or place of purchase from which the Ruuvi product was purchased.