Tesla White Power Point Double Pole 10Amp GPO Outlet

Tesla Electrical Components Warranty Policy

This warranty policy applies to Tesla Electrical Components products supplied by us in Australia through authorised sales channels.

This warranty applies to the original end-user purchaser of the product, as evidenced by the authorised dealer’s, reseller’s, distributor’s, or place of purchase invoice. This warranty is not transferable unless agreed in writing.

Tesla Electrical Components products supplied by us are warranted to be free from defects in materials and workmanship under normal use and service, subject to the terms, conditions, exclusions, and warranty periods set out below.

The benefits given by this warranty are in addition to any other rights and remedies available under law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty Coverage and Periods

This warranty covers Tesla Electrical Components electrical products supplied by us, including domestic, commercial, and industrial electrical components. Unless a longer warranty is expressly stated in writing for a specific product at the time of sale, the warranty periods are as follows:

Commencement of Warranty: The warranty period begins on the date of purchase by the original end-user, as shown on the authorised dealer’s, reseller’s, distributor’s, or place of purchase invoice. A valid proof of purchase is required for all warranty claims.

Installer Responsibilities and System Design

Tesla Electrical Components products are electrical products and must be selected, installed, connected, tested, commissioned, and maintained by a suitably qualified person where required by law.

Many products covered by this warranty are intended to be installed into a broader electrical installation, switchboard, circuit, appliance connection, enclosure, control system, building, machine, or operating environment. Once installed, the product may form only one component of a larger system.

The installer, electrical contractor, system designer, integrator, dealer, or end-user is responsible for ensuring that each product is suitable for the intended application and is installed correctly.

Issues or damage arising from incorrect installation, poor system design, incorrect product selection, incorrect circuit protection, incompatible equipment, inadequate enclosure sealing, unsuitable mounting, overloading, or failure to follow instructions are not product defects and are not covered by this warranty.

• Appropriate Installation: All products must be installed in accordance with the product instructions, applicable Australian Standards, relevant electrical rules and regulations, manufacturer specifications, rating labels, and recognised industry best practice.
• Electrical Ratings: The installer must ensure that voltage, current, frequency, temperature, IP rating, switching duty, cable size, cable termination, enclosure rating, and environmental exposure are suitable for the application.
• System Compatibility: The installer or integrator is responsible for selecting and using compatible connected equipment, wiring, fasteners, glands, conduits, enclosures, breakers, RCDs, contactors, relays, accessories, and protective devices.
• System-Wide Performance: This warranty covers the quality of the individual Tesla Electrical Components product supplied. It does not guarantee the performance, safety, compliance, or reliability of the broader electrical installation or system into which the product is installed.
• Ingress Protection and Weatherproof Products: Products with an IP or weatherproof rating must be installed in a way that preserves that rating, including correct mounting orientation, sealing, cable gland selection, conduit entry, cover closure, gasket condition, and drainage where applicable.
• Protection and Fault Isolation: The installer must incorporate suitable fuses, circuit breakers, RCDs, isolators, surge protection, overload protection, earthing, bonding, thermal protection, and other protection required for the installation.
• Service Accessibility: Products must be installed in a manner that allows reasonable access for inspection, testing, servicing, removal, and replacement.

We are not responsible for additional labour, structural modification, access equipment, removal of fixtures, cabinetry, panels, flooring, sealants, adhesives, wiring, conduits, switchboards, or other costs arising from installation methods that restrict reasonable access to the product.

Warranty Exclusions

This warranty covers manufacturing defects or failures of the supplied product arising from normal use in accordance with the product’s specifications. It does not cover any failure, damage, performance issue, deterioration, or loss caused wholly or partly by external factors, misuse, incorrect installation, or circumstances outside the product’s intended use.

Warranty exclusions include:

• Incorrect Installation or Wiring: Damage or malfunction caused by incorrect wiring, incorrect polarity, incorrect terminals, loose connections, incorrect torque, incorrect tools, incorrect cable size, incorrect conduit entry, poor sealing, incorrect mounting, or failure to follow applicable electrical requirements.
• Incorrect Product Selection: Use of a product outside its voltage, current, load, IP, temperature, switching, duty cycle, enclosure, environmental, or mechanical rating.
• Overload, Surge, or Electrical Faults: Damage caused by over-voltage, over-current, short circuit, overload, arcing, lightning, generator faults, supply faults, poor earthing, neutral faults, phase loss, incorrect phase sequence, or surge events.
• Environmental Damage: Damage caused by water ingress, condensation, corrosion, salt mist, UV exposure beyond product rating, chemical exposure, dust, mud, insects, pests, heat, fire, smoke, flood, storm, vibration, or other environmental exposure outside the product’s specification.
• Modification or Repair: Products that have been modified, drilled, cut, opened, altered, repaired, rewired, refinished, or tampered with by an unauthorised person may be excluded from warranty coverage.
• Third-Party Components: Damage caused by incompatible, defective, incorrectly rated, incorrectly installed, or improperly configured third-party components, accessories, fittings, cables, glands, fasteners, enclosures, or connected equipment.
• Normal Wear and Tear: Normal wear, cosmetic marks, fading, discolouration, scratches, dents, surface deterioration, consumable wear, or gradual degradation that does not affect product function.
• Smoke Alarm and Sensor Contamination: Faults caused by dust, paint, insects, cooking residue, aerosol spray, humidity, steam, poor location, failure to test, expired service life, or replaceable battery depletion.
• Surge Protection Operation: Surge protection products may be sacrificial by design. Operation due to a surge, lightning event, over-voltage, or supply fault is not a manufacturing defect.
• Ventilation Products: Damage caused by blocked airflow, incorrect duct sizing, excessive duct length, incorrect vent location, water ingress, grease, dust build-up, overheating, or operation outside rating.
• Identification Removed: Products with removed, altered, defaced, or illegible serial numbers, compliance markings, batch numbers, rating labels, or product identification may be ineligible for warranty service.
• Unauthorised or Non-Approved Channels: Products purchased second-hand, from unauthorised marketplaces, auctions, liquidation sales, grey-market sellers, parallel imports, or other unapproved channels may not be covered.
• Commercial, Industrial, or Abnormal Use: Unless expressly approved in writing, use in heavy industrial, mining, hire fleet, high-cycle, public infrastructure, emergency-service, or other abnormal high-stress environments may be excluded or subject to separate warranty terms.
• Other Exclusions: Damage caused by accident, impact, vandalism, theft, transport damage after delivery, misuse by third parties, Force Majeure events, or events beyond reasonable control.

Making a Warranty Claim

Important: If you suspect a fault with a Tesla Electrical Components product supplied by us, do not immediately remove or uninstall the product unless it is unsafe to leave it in place or unless removal is required by a qualified person for safety reasons. Premature removal may make it difficult to assess the original cause of the issue.

1. Contact the Place of Purchase: Warranty claims should be initiated through the authorised dealer, reseller, distributor, or place of purchase.
2. Provide Proof of Purchase: The customer must provide a valid invoice or proof of purchase showing the purchase date, product model, and place of purchase.
3. Provide Product Information: The customer should provide the product model, rating, batch number or serial number where applicable, installation date if known, and a clear description of the issue.
4. Provide Installation Evidence: We may request photographs or videos showing the product in its installed location, wiring, mounting, connected equipment, protection devices, labels, and any visible damage.
5. Troubleshooting and Assessment: The dealer, reseller, distributor, or support team may ask the customer or installer to perform safe checks, provide measurements, confirm installation details, or test the product in a suitable configuration.
6. Return for Inspection: If the fault cannot be confirmed remotely, the product may need to be returned for inspection, testing, repair, or replacement assessment. Return instructions must be followed. The product must be safely packaged to prevent transit damage.
7. Evaluation and Outcome: Once received, the product will be inspected and tested. If the fault is confirmed to be a covered manufacturing defect, an appropriate remedy will be provided. If the product is not faulty or the issue is caused by an excluded factor, the claim may be rejected.

Remedies Under Warranty

If a defect covered by this warranty is confirmed, we may, at our discretion and subject to Australian Consumer Law, provide one or more of the following remedies:

• repair;
• replacement;
• refund;
• credit;
• supply of replacement parts; or
• another appropriate remedy required by law.

Repair: If the defect can be resolved by repair, the product or relevant component may be repaired by an authorised party.

Replacement: If the product is not reasonably repairable, a replacement may be supplied. The replacement may be the same model, a superseded equivalent, or a product with similar specifications.

Refund or Credit: In some cases, a refund or credit may be provided. Refunds will usually be handled by the original place of purchase and will not exceed the original purchase price paid for the affected product unless otherwise required by law.

No Extension of Original Warranty: Repair or replacement under this warranty does not restart or extend the original warranty period. The warranty continues from the original purchase date.

Ancillary Costs: This warranty does not cover electrician labour, removal, reinstallation, testing, certification, access equipment, travel, downtime, or modification costs unless required by law or agreed in writing.

Limit of Liability

To the extent permitted by law, liability under this warranty is limited to the repair, replacement, refund, credit, or approved remedy relating to the defective Tesla Electrical Components product supplied.

To the extent permitted by law, this warranty does not cover special, indirect, incidental, or consequential loss, including loss of revenue, loss of profit, downtime, loss of use, damage to other equipment, property damage, personal injury, third-party labour, electrician charges, travel costs, access equipment, structural modification, freight not approved in advance, or economic loss.

Nothing in this warranty excludes, restricts, or modifies any rights or remedies that cannot be excluded under Australian Consumer Law.

Contact

For warranty support, contact the authorised dealer, reseller, distributor, or place of purchase from whom the product was purchased.