Introduction

Australian Consumer Law states that “a product must be safe, durable, free from defects, fit for purpose, acceptable in appearance, match its description and match any sample or demonstration model” (www.consumerlaw.gov.au).  This does not prevent extra warranties being offered by us.

Warranty on our products

The manufacturer’s warranty is included with the product specifications on our website. 

If you have a minor problem with a product we may choose to give you a free repair instead of a replacement or refund.  When you have a major problem with a product, we will provide you with the choice of a replacement or refund.

Warranty conditions

  • The invoice showing payment for the product must be provided as a proof of purchase when a warranty claim is made;
  • The warranty is only offered to the original end user of the product and is not transferable; 
  • The warranty period is not renewed or extended as a result of a warranty repair or replacement;
  • The warranty only applies to items purchased through Solar 4 RVs or authorised re-sellers.

The warranty is void if the defect or fault is caused by:

  • Failure to install the product according to the instructions;
  • Failure to operate or maintain the product according to manufacturer instructions;
  • Inappropriate or improper use of the item for purposes other than that for which it was designed; 
  • Neglect, carelessness, mistreatment or poor handling of the item;
  • Accidental damage of the item;
  • Tampering or alterations to any part of the item or its attachments including safety tags or labels or markings;
  • Contamination or damage to the item by foreign material, inappropriate cleaning agents, corrosive liquids or the like;
  • Repairs, alterations or modifications performed by a third party without the consent of Solar 4 RVs;
  • Changes in the condition or operating abilities of the product resulting from incorrect storage, incorrect installation, incorrect application, incorrect maintenance, environmental factors, or other influences.

Warranty Exclusions

Any damage to property, personal injury, direct or indirect loss, consequential losses or other expenses are not covered to the extent permitted by law.

How to make a warranty claim

If you believe your product is faulty or defective due to improper manufacture please contact us to make a warranty claim.  We will try to establish whether the product is faulty by asking some questions and by talking you through some simple testing that you could perform. 
If the product still appears faulty you may need to return it to Solar 4 RVs for more thorough testing and possible repairs.

If the product is deemed not to be faulty through our testing you may choose to have the product returned at your cost.


Warranty Policy


This policy covers items that were working at the time of delivery but subsequently have become faulty.

If the item is faulty or incorrect at the time of delivery or you have changed your mind on receiving the items then please refer to our Refund and Exchange Policy

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