Policies

Our Code of Conduct

  1. Introduction

The Solar 4 RVs Code of Conduct describes our company's philosophy and ethical approach to managing our business activities.

  1. Solar 4 RVs will:
  • Conduct business with integrity and transparency;
  • Conduct business in a safe, fair and ethical manner;
  • Communicate respectfully, honestly and politely at all times;
  • Support the public and businesses to achieve an optimal sustainable power solution for their mobile applications;
  • Source and offer high quality, value for money products that are suitable for caravans and other RVs;
  • Provide accurate and sufficient information, guidance and advice wherever possible to enable customers to have a full understanding and awareness of their purchase;
  • Advertise the total price prominently with no hidden components;
  • Recognise and promote environmental responsibility;
  • Comply with applicable laws and standards;
  • Take responsibility to resolve customer issues and product warranties in a timely manner;
  • Approve installers based on their commitment to high quality workmanship;
  • Comply with all privacy legislation and any information received from another party will be kept confidential.

 

  1. Solar 4 RVs will not:
  • knowingly make false or misleading claims regarding the suitability and performance of their solar power products or combination of products;
  • mislead or deceive customers in relation to the price, value or quality of products, or their place of origin (manufacture) of a product;
  • Engage in high-pressure sales tactics that induce consumers to make quick or uninformed decisions about the product and technologies that they are selecting;
  • Advertise inflated prices with permanent discounts to promote sales.

Author: Trish Chapallaz  

1. Scope of this policy ...

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